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See each enquiry’s next step, and add a follow-up where there is none

1 min readFor all rolesIn review

See at a glance what happens next with every enquiry — and plan the next step where nobody has.

In review: written from the product, not yet walked through live.

1Read the Next step column

The Next step column (1) shows each enquiry’s next open follow-up and when it is due (2). One due today reads as today; one past its time is marked past due.
The Next step column (1) and an enquiry’s next follow-up, Call at 2:00 PM (2)

Open Enquiries

2Add a follow-up where there is none

Where nothing is planned, the cell says Add a follow-up (1). Click it to add the task for that enquiry without leaving the list.
Add a follow-up (1) in an enquiry’s Next step cell

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Common questions

I don’t see the Next step column.

Open Columns in the toolbar and tick Next step.

Which follow-up does it show?

The next open one — the earliest that is not done yet.

Previous: See where a deal came from and what happens next · All Profiles guides

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