Get your calls answered

After you answer, you hear “Connecting you to …”, then their phone ringing. On screen the card says “Ringing … — you’ll be connected”. Wait at least 20 seconds before you hang up: on a mobile network the ringing often starts a few seconds after the dial, and people take a moment to find their phone. Hanging up while it rings reaches them as a missed call; the call log shows it as Cancelled, with how long it rang.

People answer names. A verified business caller ID shows your business name, logo and a verified badge on the customer’s screen when you call — Truecaller offers this as a paid service for businesses, directly or through its partners. Register the business number your team calls out on (Calls → Settings → Numbers & plan).

Search your business number in a caller-ID app such as Truecaller. If it shows as spam or with the wrong name, ask the app to correct it, and tell Skode support — we can check the number with the carrier. A number many people mark as spam gets fewer answers everywhere.

In India the kind of call decides the number (TRAI):

• Promotional calls must come from a 140-series number through a registered telemarketer. People on the Do Not Disturb register can block them.
• Service and follow-up calls — replying to an enquiry, a booking, an existing customer — go out on your regular business number.
• 1600-series numbers are for banks, financial firms and government, for service and transaction calls.

An automatic notice as the customer answers makes some people hang up. In Calls → Settings → Recording & consent you choose how recording works: the rep asks (they say hello first; the notice plays when they press Record), a notice as they answer, a notice with “press 1”, or no notice where you have their consent another way. Which is right is your company’s decision.